Customer-inspired quality : looking backward through the telescope / James G. Shaw.

By: Shaw, James G, 1946- [author]
Language: English Series: The Warren Bennis executive briefing seriesPublisher: San Francisco : Jossey-Bass, c1996Description: xv, 126 pages : illustration's ; 26 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 0787903469 (hardcover)Subject(s): Total quality management | Consumer satisfactionDDC classification: 303.34 LOC classification: HD62.15 | .S5 1996Online resources: Publisher description | Table of Contents | Contributor biographical information
Contents:
Editor's PrefaceAuthor's PrefaceForeward Introduction: Looking Backward Through the Telescope 1. Getting off the Cliff Edge 2. The Customer's Point of View 3. Intelligent Tinkering 4. Pinning Down The Protozoa 5. Catching the Right Wind 6. Improving the Common Tasks 7. How to Eat an Elephant 8. Plugging In 9. Refocusing the Telescope NotesIndexAbout the Author
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SUBJECT REFERENCE 		303.34 Sh534 1196 (Browse shelf) Available CL-.22857
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Includes index

Includes bibliographical references (p. 123)

Editor's PrefaceAuthor's PrefaceForeward
Introduction: Looking Backward Through the Telescope
1. Getting off the Cliff Edge
2. The Customer's Point of View
3. Intelligent Tinkering
4. Pinning Down The Protozoa
5. Catching the Right Wind
6. Improving the Common Tasks
7. How to Eat an Elephant
8. Plugging In
9. Refocusing the Telescope
NotesIndexAbout the Author

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