The management and control of quality James R. Evans, William M. Lindsay
By: Evans, James R. (James Robert) [author]
Contributor(s): Lindsay, William M
Language: English Publisher: Australia: South-Western Cengage Learning c2008Description: xxii, 768, [38] pages : illustrations ; 26 cm. + 1 CD-ROM (4 3/4 in.)Content type: text Media type: unmediated Carrier type: volumeISBN: 9780324382358Subject(s): Quality control | Total quality management | Quality assuranceDDC classification:| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
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BOOK
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GRADUATE LIBRARY | GRADUATE LIBRARY SUBJECT REFERENCE | 658.562 Ev15 2008 (Browse shelf) | Available | CITU-CL-40509 |
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| 658.45 H18 2005 Communicating for results : a guide for business and the professions / | 658.45 Y84 2006 Foundation of business communication : an integrative approach / | 658.514 T226 2013 Technology management | 658.562 Ev15 2008 The management and control of quality | 658.8 M667 2024 Voice marketing : harnessing the power of conversational AI to drive customer engagement / | 658.8 P426 2006 Essentials of marketing : a global-managerial approach / | 658.8 P426 2006 Essentials of marketing : a global-managerial approach / |
Includes index
Part 1: THE QUALITY SYSTEM. 1. Introduction to Quality. 2. Total Quality in Organizations. 3. Philosophies and Frameworks. Part 2: THE MANAGEMENT SYSTEM. 4. Focusing on Customers. 5. Leadership and Strategic Planning. 6. High-Performance Human Resource Practices. 7. Process Management. 8. Performance Measurement and Strategic Information Management. 9. Building and Sustaining Total Quality Organizations. Part 3: SIX SIGMA AND THE TECHNICAL SYSTEM. 10. Principles of Six Sigma. 11. Statistical Thinking and Applications. 12. Design for Six Sigma. 13. Tools for Process Improvement. 14. Statistical Process Control. Appendixes (Statistical Tables). Solutions.
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