Service management : strategy and leadership in service business / Richard Normann.

By: Normann, Richard, 1943-
Publisher: Chichester : Wiley, c2000Edition: Third editionDescription: xix, 234 pages : illustrations ; 24 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 0471494399Subject(s): Service industries -- ManagementDDC classification: 658 LOC classification: HD9980.5 | .N67 2000Online resources: Publisher description | Table of Contents
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Item type Current location Home library Call number Status Date due Barcode Item holds
BOOK BOOK COLLEGE LIBRARY
COLLEGE LIBRARY
SUBJECT REFERENCE 		658 N787 2000 (Browse shelf) Available CL-26798
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Includes bibliographical references (p. [229]-230) and index.

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