Operations management : creating value along the supply chain / Roberta S. Russell, Bernard W. Taylor III.

Rev. ed. of: Operations management : quality and competitiveness in a global environment. 2006. 5th ed.

Includes bibliographical references and index.

Part One. Operations Management.
1. Introduction to Operations and Supply Chain Management.
S1. Operational Decision-Making Tools: Decision Analysis.
2. Quality Management.
3. Statistical Process Control.
S3. Operational Decision-Making Tools: Acceptance Sampling.
4. Product Design.
5. Service Design.
6. Processes and Technology.
7. Capacity and Facilities.
S7. Operational Decision-Making Tools: Facility Location Models.
8. Human Resources.
S8. Operational Decision-Making Tools: Work Measurement.
9. Project Management.
Part Two: Supply Chain Management.
10. Supply Chain Management Strategy and Design.
11. Global Supply Chain Procurement and Distribution.
S11. Operational Decison-Making Tools: Transportation and Transshipment Models.
12. Forecasting.
13. Inventory Management.
S13. Operational Decision-Making Tools: Simulation.
14. Sales and Operations Planning.
S14. Operational Decision-Making Tools: Linear Programming.
15. IT Systems for Resource Planning.
16. Lean Systems.
17. Scheduling.
Epilogue.
Appendix A. A Normal Curve Areas.
Solution To Selected Odd-Numbered Problems.
Index.

Featuring an ideal balance of managerial issues and quantitative techniques, this introduction to operations management keeps pace with current innovations and issues in the field. It presents the concepts clearly and logically, showing readers how OM relates to real business. The new edition also integrates the experiences of a real company throughout each chapter to clearly illustrate the concepts. Readers will find brief discussions on how the company manages areas such as inventory and forecasting to provide a real-world perspective.