Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

By: Fitzsimmons, James A [author]
Contributor(s): Fitzsimmons, Mona J
Language: English Publisher: Boston: McGraw-Hill, c2004Edition: Fourth editionDescription: xx, 587 pages : illustraions, maps ; 27 cm. + 1 computer optical disc (4 3/4 in.)Content type: text Media type: unmediated Carrier type: volume ISBN: 9780072868203; 0072823739 (alk. paper) text, part of 0072868201; 0071214577 (international : alk. paper)Subject(s): Service industries -- ManagementDDC classification: 658 LOC classification: HD9980.5 | .F549 2004
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Item type Current location Home library Call number Status Date due Barcode Item holds
BOOK BOOK COLLEGE LIBRARY
COLLEGE LIBRARY
SUBJECT REFERENCE 		658 F584 2004 (Browse shelf) Available CITU-CL-38640
Total holds: 0

Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.

The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.

Includes bibliographical references and indexes.

System requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent.

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