Six sigma for financial services : how leading companies are driving results using lean, six sigma, and process management / Rowland Hayler, Michael D. Nichols.
By: Hayler, Rowland [author]
Contributor(s): Nichols, Michael (Michael D.) [author]
Publisher: New York : McGraw-Hill, 2007Description: xiv, 248 pages : illustrations ; 24 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 0071470379 (alk. paper); 9780071470377 (alk. paper)Subject(s): Financial services industry -- Management | Six sigma (Quality control standard) | Quality controlDDC classification: 332.1068/4 LOC classification: HG173 | .H39 2007Online resources: Table of contents only | Contributor biographical information | Publisher description| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
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COLLEGE LIBRARY | COLLEGE LIBRARY SUBJECT REFERENCE | 332.10684 H331 2007 (Browse shelf) | Available | CITU-CL-43454 |
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| 332.1068 Sa87 1997 Financial institutions management : a modern perspective / | 332.1068 Sa871 2018 Financial institutions management : a risk management approach / | 332.10681 C4578 2018 An introduction to banking : principles, strategy and risk management / | 332.10684 H331 2007 Six sigma for financial services : how leading companies are driving results using lean, six sigma, and process management / | 332.1091724 B249 1992 Banking institutions in developing markets. | 332.1094 N622 1989 1992--planning for financial services and the insurance sector / | 332.109421 L9794 2015 Swimming with sharks : my journey into the world of bankers / |
Includes bibliographical references (p. 241-242) and index.
Today's financial services landscape. Key definitions -- The driving forces of change -- Some success stories from leading financial services organizations -- What does world-class really mean? -- Process leadership. Defining a vision -- Shaping a Strategy -- Establishing ownership -- Process knowledge. Creating capabilities -- Defining an architecture -- Establishing measurement systems -- Process execution. Embedding governance -- Acheiveing transformation and improvement -- Fostering culture -- The future of business process excellence in financial services.
300-399
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