Customer-driven operations : aligning quality tools and business processes for customer excellence / Christopher Ahoy.
By: Ahoy, Christopher K
Publisher: New York : McGraw-Hill, c2009Description: xiv, 272 p. : ill. ; 24 cmISBN: 9780071608312 (hbk.); 0071608311 (hbk.)Other title: Customer-driven operations management [Spine title]Subject(s): Industrial management | Production management | Business logistics | Customer relationsDDC classification: 658.5 LOC classification: HD31 | .A46 2009
Contents:
Where does a world-class journey begin? -- Creating a world-class organization -- Where to start your journey -- Stages of change -- Levels of development -- Who is the customer? -- Customer focus -- Organization design -- Metrics -- Systems approach and filling in the gaps -- Quality tools -- Trends facing a world-class journey.
| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
BOOK
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COLLEGE LIBRARY | COLLEGE LIBRARY SUBJECT REFERENCE | 658.5 Ah68 2009 (Browse shelf) | Available | CITU-CL-40489 |
Total holds: 0
Includes bibliographical references (p. 257-261) and index.
Where does a world-class journey begin? -- Creating a world-class organization -- Where to start your journey -- Stages of change -- Levels of development -- Who is the customer? -- Customer focus -- Organization design -- Metrics -- Systems approach and filling in the gaps -- Quality tools -- Trends facing a world-class journey.
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