Soft skills revolution : a guide to connecting with compassion for trainers, teams, and leaders / Maxine Kamin.

By: Kamin, Maxine
Language: English Publisher: San Francisco, CA : John Wiley & Sons, Inc., [2013]Description: xviii, 235 pages ; 25 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9781118100370 (pbk.)Subject(s): Communication in management | Interpersonal communication | Interpersonal relations | Management -- Social aspectsDDC classification: 658.4/5 LOC classification: HD30.3 | .K346 2013
Contents:
What are soft skills? The hidden side of communication The power of positive intentions Tact and diplomacy The challenge of problem solving Soft skills and teams The personality factor Taking the sting out of feedback Conflict and cooperation Conclusion
Summary: "Soft skills are the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people in the workplace. In an increasingly competitive and sometimes toxic and bulling environment, soft skills training has never been more important for organizational health. This book is designed specifically to help trainers and other organizational leaders build these important skills through a variety of methods including structured training programs as well as informal learning, mentoring and coaching."-- Publisher description
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Item type Current location Home library Call number Status Date due Barcode Item holds
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SUBJECT REFERENCE 		658.45 K128 2013 (Browse shelf) Available CITU-CL-45005
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Includes bibliographical references (p. 215-217) and index.

What are soft skills?
The hidden side of communication
The power of positive intentions
Tact and diplomacy
The challenge of problem solving
Soft skills and teams
The personality factor
Taking the sting out of feedback
Conflict and cooperation
Conclusion

"Soft skills are the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people in the workplace. In an increasingly competitive and sometimes toxic and bulling environment, soft skills training has never been more important for organizational health. This book is designed specifically to help trainers and other organizational leaders build these important skills through a variety of methods including structured training programs as well as informal learning, mentoring and coaching."-- Publisher description

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