Contemporary management / Gareth R. Jones, Jennifer M. George.

Includes index.

Part One Management
Chapter One Managers and Managing
A Manager?s Challenge
How Anne Mulcahy Created a New Xerox
Topics
Overview
What Is Management?
Achieving High Performance: A Manager?s Goal
Why Study Management?
Essential Managerial Tasks
Planning
Organizing
Leading
Controlling
Performing Managerial Tasks: Mintzberg?s Typology
Levels and Skills of Managers
Levels of Management
Managerial Skills
Recent Changes in Management Practices
Restructuring and Outsourcing
Empowerment and Self-Managed Teams
Challenges for Management in a Global Environment
Building Competitive Advantage
Maintaining Ethical and Socially Responsible Standards
Managing a Diverse Workforce
Utilizing IT and E-Commerce
Practicing Global Crisis Management
Examples
Manager as a Person
Joe Coulombe Makes Trader Joe?s a Small Business Success Story
Information Technology Byte
IBM Creates Global Self-Managed Teams
Management Insight
Sharper Image Is No Longer in Focus
Ethics in Action
How Not to Run a Meatpacking Plant
Management in Action
Summary and Review
Management in Action
Topics for Discussion and Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Exploring the World Wide Web
Be the Manager
BusinessWeek Case in the News: Howard Schultz?s Starbucks Challenge
BusinessWeek Case in the News: Making Her Mark at Merck: Margaret McGlynn Is on
a Fast Track
Chapter Two The Evolution of Management Thought
A Manager?s Challenge
Finding Better Ways to Make Cars
Topics
Overview
Scientific Management Theory
Job Specialization and the Division of Labor
F. W. Taylor and Scientific Management
The Gilbreths
Administrative Management Theory
The Theory of Bureaucracy
Fayol?s Principles of Management
Behavioral Management Theory
The Work of Mary Parker Follett
The Hawthorne Studies and Human Relations
Theory X and Theory Y
Management Science Theory
Organizational Environment Theory
The Open-Systems View
Contingency Theory
Examples
Ethics in Action
Fordism in Practice
Manager as a Person
Andrew Carnegie Creates the New Industrial Company
Management Insight
Peters and Waterman?s Excellent Companies
Managing Globally
Teams, Teams, and More Teams at Nokia
Management in Action
Summary and Review
Management in Action
Topics for Discussion and Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Exploring the World Wide Web
Be the Manager
BusinessWeek Case in the News: Netflix: Flex to the Max
BusinessWeek Case in the News: Oticon?s No-Cubicle Culture
Chapter Three Values, Attitudes, Emotions, and Culture: The
Manager as a Person
A Manager?s Challenge
Ryla Teleservices Stands Out Among Telemarketers
Topics
Overview
Enduring Characteristics: Personality Traits
The Big Five Personality Traits
Other Personality Traits That Affect Managerial Behavior
Values, Attitudes, and Moods and Emotions
Values: Terminal and Instrumental
Attitudes
Moods and Emotions
Emotional Intelligence
Organizational Culture
Managers and Organizational Culture
The Role of Values and Norms in Organizational Culture
Culture and Managerial Action
Examples
Manager as a Person
Who Would Have Thought Dirty Jobs Would Be a Hit?
Ethics in Action
Telling the Truth at Gentle Giant Moving
Focus on Diversity
Changing Attitudes
Manager as a Person
PAETEC?s Caring Culture
Management in Action
Summary and Review
Management in Action
Topics for Discussion and Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Exploring the World Wide Web
Be the Manager
BusinessWeek Case in the News: The Blogging Czar of Moscow
BusinessWeek Case in the News: Young and Impatient in India
Part Two The Environment of Management
Chapter Four Ethics and Social Responsibility
A Manager?s Challenge
The Ethics of the Global Flower-Growing Business
Topics
Overview
The Nature of Ethics
Ethical Dilemmas
Ethics and the Law
Changes in Ethics over Time
Stakeholders and Ethics
Stockholders
Managers
Employees
Suppliers and Distributors
Customers
Community, Society, and Nation
Rules for Ethical Decision Making
Why Should Managers Behave Ethically?
Ethics and Social Responsibility
Societal Ethics
Occupational Ethics
Individual Ethics
Organizational Ethics
Approaches to Social Responsibility
Four Different Approaches
Why Be Socially Responsible?
The Role of Organizational Culture
Examples
Ethics in Action
The Ethics of Some Nonprofits Are Not So Good
Ethics in Action
Whole Foods Market Practices What It Preaches
Ethics in Action
Digital Piracy, Ethics, and Napster
Ethics in Action
Is It Right to Use Child Labor?
Ethics in Action
Jonathan Reckford Rebuilds Goodwill at Habitat for Humanity
Ethics in Action
Apple Juice or Sugar Water?
Ethics in Action
Johnson & Johnson?s Ethical Culture
Management in Action
Summary and Review
Management in Action
Topics for Discussion and Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Exploring the World Wide Web
Be the Manager
BusinessWeek Case in the News: Cleaning Up Boeing
BusinessWeek Case in the News: Fixing Apple?s ?Sweatshop? Woes
Chapter Five Managing Diverse Employees in a Multicultural
Environment
A Manager?s Challenge
Reaping the Benefits of Diversity
Topics
Overview
The Increasing Diversity of the Workforce and the Environment
Age
Gender
Race and Ethnicity
Religion
Capabilities/Disabilities
Socioeconomic Background
Sexual Orientation
Other Kinds of Diversity
Managers and the Effective Management of Diversity
Critical Managerial Roles
The Ethical Imperative to Manage Diversity Effectively
Effectively Managing Diversity Makes Good Business Sense
Perception
Factors That Influence Managerial Perception
Perception as a Determinant of Unfair Treatment
Overt Discrimination
How to Manage Diversity Effectively
Steps in Managing Diversity Effectively
Sexual Harassment
Forms of Sexual Harassment
Steps Managers Can Take to Eradicate Sexual Harassment
Examples
Focus on Diversity
Preventing Discrimination Based on Sexual Orientation
Ethics in Action
Disabled Employees Make Valuable Contributions
Managing Globally
Women Struggle to Advance in Their Careers in Japan
Management Insight
Top Execs Improve Their Understanding of the Front Line
Management in Action
Summary and Review
Management in Action
Topics for Discussion and Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Exploring the World Wide Web
Be the Manager
BusinessWeek Case in the News: What Works in Women?s Networks
BusinessWeek Case in the News: The Best Places to Launch a Career
Chapter Six Managing in the Global Environment
A Manager?s Challenge
Nestl??s Global Food Empire
Topics
Overview
What Is the Global Environment?
The Task Environment
Suppliers
Distributors
Customers
Competitors
The General Environment
Economic Forces
Technological Forces
Sociocultural Forces
Demographic Forces
Political and Legal Forces
The Changing Global Environment
The Process of Globalization
Declining Barriers to Trade and Investment
Declining Barriers of Distance and Culture
Effects of Free Trade on Managers
The Role of National Culture
Cultural Values and Norms
Hofstede?s Model of National Culture
National Culture and Global Management
Examples
Managing Globally
Global Supply Chain Management
Ethics in Action
Why Is Beer and Wine So Expensive: Powerful Distributors
Managing Globally
American Rice Invades Japan
Managing Globally
Customizing Food to the Tastes of Different Cultures
Managing Globally
IKEA Is on Top of the Furniture World
Managing Globally
A Gaijin Works to Turn Around Sony
Managing Globally
Nokia Makes a Big Bet on Romania
Management in Action
Summary and Review
Management in Action
Topics for Discussion and Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Exploring the World Wide Web
Be the Manager
BusinessWeek Case in the News: A Guide to Multinationals
BusinessWeek Case in the News: Remade in the USA?Sony Global
BusinessWeek Case in the News: Nokia Connects
Part Three Decision Making, Planning, and Strategy
Chapter Seven Decision Making, Learning, Creativity, and
Entrepreneurship
A Manager?s Challenge
Making Good Decisions at PUMA
Topics
Overview
The Nature of Managerial Decision Making
Programmed and Nonprogrammed Decision Making
The Classical Model
The Administrative Model
Steps in the Decision-Making Process
Recognize the Need for a Decision
Generate Alternatives
Evaluate Alternatives
Choose Among Alternatives
Implement the Chosen Alternative
Learn from Feedback
Cognitive Biases and Decision Making
Prior-Hypothesis Bias
Representativeness Bias
Illusion of Control
Escalating Commitment
Be Aware of Your Biases
Group Decision Making
The Perils of Groupthink
Devil?s Advocacy and Dialectical Inquiry
Diversity Among Decision Makers
Organizational Learning and Creativity
Creating a Learning Organization
Promoting Individual Creativity
Promoting Group Creativity
Entrepreneurship and Creativity
Entrepreneurs and New Ventures
Intrapreneurship and Organizational Learning
Examples
Focus on Diversity
Programmed Decision Making at UPS
Manager as a Person
Curbing Overconfidence
Information Technology Byte
Revising Plans at Associated Business Systems
Management Insight
Decision Making and Learning from Feedback at GarageTek
Ethics in Action
Finding Funding to Do Good
Management in Action
Summary and Review
Management in Action
Topics for Discussion and Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Exploring the World Wide Web
Be the Manager
BusinessWeek Case in the News: The Icelander Who Wants Saks
BusinessWeek Case in the News: Bridging the Generation Gap
Chapter Eight The Manager as a Planner and Strategist
A Manager?s Challenge
Why Does Best Buy Outperform Circuit City?
Topics
Overview
Planning and Strategy
The Nature of the Planning Process
Why Planning Is Important
Levels of Planning
Levels and Types of Planning
Time Horizons of Plans
Standing Plans and Single-Use Plans
Scenario Planning
Determining the Organization?s Mission and Goals
Defining the Business
Establishing Major Goals
Formulating Strategy
SWOT Analysis
The Five Forces Model
Formulating Business-Level Strategies
Low-Cost Strategy
Differentiation Strategy
?Stuck in the Middle?
Focused Low-Cost and Focused Differentiation Strategies
Formulating Corporate-Level Strategies
Concentration on a Single Industry
Vertical Integration
Diversification
International Expansion
Planning and Implementing Strategy
Examples
Management Insight
Ups and Downs at Mattel
Manager as a Person
Douglas Conant Keeps Stirring Up Campbell Soup
Management Insight
Different Ways to Compete in the Soft-Drink Business
Management Insight
How to Make Related Diversification Work
Managing Globally
How DHL Entered the U.S. Package Delivery Business
Management in Action
Summary and Review
Management in Action
Topics for Discussion and Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Exploring the World Wide Web
Be the Manager
BusinessWeek Case in the News: That Computer Is So You
BusinessWeek Case in the News: Is the Bloom Off at FTD?
BusinessWeek Case in the News: Swords to Plowshares and Back Again at Rockwell
Collins
Appendix How to Develop a Business Plan
Developing a Business Plan
Writing a Detailed Business Plan
Developing YourOwn Business Plan
Chapter Nine Value-Chain Management: Functional Strategies
for Competitive Advantage
A Manager?s Challenge
Toyota?s Approach to Building Competitive Advantage
Topics
Overview
Functional Strategies, the Value Chain, and Competitive Advantage
Functional Strategies and Value-Chain Management
Improving Responsiveness to Customers
What Do Customers Want?
Managing the Value Chain to Increase Responsiveness to Customers
Customer Relationship Management
Improving Quality
Total Quality Management
Improving Efficiency
Facilities Layout, Flexible Manufacturing, and Efficiency
Just-in-Time Inventory and Efficiency
Self-Managed Work Teams and Efficiency
Process Reengineering and Efficiency
Information Systems, the Internet, and Efficiency
Improving Innovation
Two Kinds of Innovation
Strategies to Promote Innovation and Speed Product Development
Managing the Value Chain: Some Remaining Issues
Boundary-Spanning Roles
Value-Chain Management Over Time
Ethical Implications
Examples
Information Technology Byte
How CRM Helped Empire HealthChoice
Management Insight
Starwood Uses Six Sigma to Improve Hotel Performance
Manager as a Person
Paddy Hopkirk Improves Facilities Layout
Management Insight
United Electric?s Kanban System
Management Insight
Google Encourages Innovation and Product Development
Management Insight
Toyota Is Not Perfect, But It Continually Strives to Be
Ethics in Action
The Human Cost of Improving Productivity
Management in Action
Summary and Review
Management in Action
Topics for Discussion and Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Exploring the World Wide Web
Be the Manager
BusinessWeek Case in the News: Philips? Norelco
BusinessWeek Case in the News: No One Does Lean Like the Japanese
Part Four Organizing and Controlling
Chapter Ten Managing Organizational Structure and Culture
A Manager?s Challenge
Liz Claiborne Reorganizes Its Structure
Topics
Overview
Designing Organizational Structure
The Organizational Environment
Strategy
Technology
Human Resources
Grouping Tasks into Jobs: Job Design
Job Enlargement and Job Enrichment
The Job Characteristics Model
Grouping Jobs into Functions and Divisions
Functional Structure
Divisional Structures: Product, Market, and Geographic
Matrix and Product Team Designs
Hybrid Structure
Coordinating Functions and Divisions
Allocating Authority
Integrating and Coordinating Mechanisms
Organizational Culture
Where Does Organizational Culture Come From?
Strong, Adaptive Cultures versus Weak, Inert Cultures
Examples
Managing Globally
Nokia?s Geographic Structure Helps It Conquer the World
Managing Globally
How to Use Empowered Self-Managed Teams
Manager as a Person
Avon Is Calling for a New Structure
Manager as a Person
Sam Walton and Wal-Mart?s Culture
Management in Action
Summary and Review
Management in Action
Topics for Discussion and Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Exploring the World Wide Web
Be the Manager
BusinessWeek Case in the News: Information Technology: Stopping the Sprawl at HP
BusinessWeek Case in the News: The Art of Motivation
Chapter Eleven Organizational Control and Change
A Manager?s Challenge
Topics
Overview
What Is Organizational Control?
The Importance of Organizational Control
Control Systems and IT
The Control Process
Output Control
Financial Measures of Performance
Organizational Goals
Operating Budgets
Problems with Output Control
Behavior Control
Direct Supervision
Management by Objectives
Bureaucratic Control
Problems with Bureaucratic Control
Clan Control
Organizational Change
Lewin?s Force-Field Theory of Change
Evolutionary and Revolutionary Change
Managing Change
Examples
Management Insight
Making the Financial Figures Come Alive
Managing Globally
Wal-Mart Uses Output Control to Expand Internationally
Management Insight
Microsoft Has Problems Controlling and Evaluating Its Employees
Manager as a Person
Bob Iger?s Big Changes at Walt Disney
Management Insight
James Casey Creates a Culture for UPS
Manager as a Person
Pfizer?s Big Push to Create Blockbuster Drugs
Management in Action
Summary and Review
Management in Action
Topics for Discussion and Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Exploring the World Wide Web
Be the Manager
BusinessWeek Case in the News: Cracking the Whip at Wyeth
BusinessWeek Case in the News: How Failure Breeds Success
Chapter Twelve Human Resource Management
A Manager?s Challenge
Treating Employees Well Leads to Satisfied Customers
Topics
Overview
Strategic Human Resource Management
Overview of the Components of HRM
The Legal Environment of HRM
Recruitment and Selection
Human Resource Planning
Job Analysis
External and Internal Recruitment
The Selection Process
Training and Development
Types of Training
Types of Development
Transfer of Training and Development
Performance Appraisal and Feedback
Types of Performance Appraisal
Who Appraises Performance?
Effective Performance Feedback
Pay and Benefits
Pay Level
Pay Structure
Benefits
Labor Relations
Unions
Collective Bargaining
Examples
Managing Globally
Managing Human Resources at Semco
Information Technology Byte
Fog Creek Software?s Approach to Recruiting
Focus on Diversity
Family-Friendly Benefits at Guerra DeBerry Coody
Management in Action
Summary and Review
Management in Action
Topics for Discussion and Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Exploring the World Wide Web
Be the Manager
BusinessWeek Case in the News: How to Make a Microserf Smile
BusinessWeek Case in the News: Guess Who?s Hiring in America
Part Five Leading Individuals and Groups
Chapter Thirteen Motivation and Performance
A Manager?s Challenge
Motivating Employees at Enterprise Rent-A-Car
Topics
Overview
The Nature of Motivation
Expectancy Theory
Expectancy
Instrumentality
Valence
Bringing It All Together
Need Theories
Maslow?s Hierarchy of Needs
Alderfer?s ERG Theory
Herzberg?s Motivator-Hygiene Theory
McClelland?s Needs for Achievement, Affiliation, and Power
Other Needs
Equity Theory
Equity
Inequity
Ways to Restore Equity
Goal-Setting Theory
Learning Theories
Operant Conditioning Theory
Social Learning Theory
Pay and Motivation
Basing Merit Pay on Individual, Group, or Organizational Performance
Salary Increase or Bonus?
Examples of Merit Pay Plans
Examples
Ethics in Action
McDonough Protects the Planet
Managment Insight
Managing and Retaining Employees at the Container Store
Information Technology Byte
Boosting Motivation and Retention at Protus IP Solutions
Information Technology Byte
High Motivation Rules at the SAS Institute
Managing Globally
Learning from Others at Ritz-Carlton
Information Technology Byte
Self-Management at Google
Management in Action
Summary and Review
Management in Action
Topics for Discussion and Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Exploring the World Wide Web
Be the Manager
BusinessWeek Case in the News: Why Settle for Just One Line of Work?
BusinessWeek Case in the News: Nokia?s New Home in Romania
Chapter Fourteen Leadership
A Manager?s Challenge
Judy McGrath Leads MTV Networks
Topics
Overview
The Nature of Leadership
Personal Leadership Style and Managerial Tasks
Leadership Styles Across Cultures
Power: The Key to Leadership
Empowerment: An Ingredient in Modern Management
Trait and Behavior Models of Leadership
The Trait Model
The Behavior Model
Contingency Models of Leadership
Fiedler?s Contingency Model
House?s Path-Goal Theory
The Leader Substitutes Model
Bringing It All Together
Transformational Leadership
Being a Charismatic Leader
Stimulating Subordinates Intellectually
Engaging in Developmental Consideration
The Distinction Between Transformational and Transactional Leadership
Gender and Leadership
Emotional Intelligence and Leadership
Examples
Ethics in Action
Servant Leadership at Zingerman?s
Manager as a Person
Liane Pelletier Uses Her Expert Power in Alaska
Ethics in Action
Consideration at Costco
Focus on Diversity
Admitting a Mistake Helps Small-Business Leader
Management in Action
Summary and Review
Management in Action
Topics for Discussion and Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Exploring the World Wide Web
Be the Manager
BusinessWeek Case in the News: Big Blue Goes for the Big Win
BusinessWeek Case in the News: When CEO?s Aren?t Leaders
Chapter Fifteen Effective Groups and Teams
A Manager?s Challenge
Employees Form Teams at ICU Medical
Topics
Overview
Groups, Teams, and Organizational Effectiveness
Groups and Teams as Performance Enhancers
Groups, Teams, and Responsiveness to Customers
Teams and Innovation
Groups and Teams as Motivators
Types of Groups and Teams
The Top-Management Team
Research and Development Teams
Command Groups
Task Forces
Self-Managed Work Teams
Virtual Teams
Friendship Groups
Interest Groups
Group Dynamics
Group Size, Tasks, and Roles
Group Leadership
Group Development over Time
Group Norms
Group Cohesiveness
Managing Groups and Teams for High Performance
Motivating Group Members to Achieve Organizational Goals
Reducing Social Loafing in Groups
Helping Groups to Manage Conflict Effectively
Examples
Information Technology Byte
Technology Helps Teams Achieve Synergies by Identifying Expertise
Information Technology Byte
Pizza Teams Innovate at Amazon
Management Insight
Self-Managed Teams at Louis Vuitton and Nucor Corporation
Management Insight
Teams Benefit from Deviance and Conformity at IDEO
Management in Action
Summary and Review
Management in Action
Topics for Discussion and Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Exploring the World Wide Web
Be the Manager
BusinessWeek Case in the News: Managing the New Workforce
BusinessWeek Case in the News: International Isn?t Just IBM?s First Name
Part Six Managing Critical Organizational Processes
Chapter Sixteen Promoting Effective Communication
A Manager?s Challenge
Managers Need Feedback from Employees
Topics
Overview
Communication and Management
The Importance of Good Communication
The Communication Process
The Role of Perception in Communication
The Dangers of Ineffective Communication
Information Richness and Communication Media
Face-to-Face Communication
Spoken Communication Electronically Transmitted
Personally Addressed Written Communication
Impersonal Written Communication
Communication Networks
Communication Networks in Groups and Teams
Organizational Communication Networks
External Networks
Information Technology and Communication
The Internet
Intranets
Groupware and Collaboration Software
Communication Skills for Managers
Communication Skills for Managers as Senders
Communication Skills for Managers as Receivers
Understanding Linguistic Styles
Examples
Managing Globally
Global Communication Enables Global Innovation
Management Insight
When Face-to-Face Communication Is Called For
Ethics in Action
Monitoring E-mail and Internet Usage
Information Technology Byte
Collaborating with Wikis
Management in Action
Summary and Review
Management in Action
Topics for Discussion and Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Exploring the World Wide Web
Be the Manager
BusinessWeek Case in the News: The Water Cooler Is Now on the Web
BusinessWeek Case in the News: It?s All About the Face-to-Face
Chapter Seventeen Managing Conflict, Politics, and Negotiation
A Manager?s Challenge
Ravi Kant Effectively Manages Conflict
Topics
Overview
Organizational Conflict
Types of Conflict
Sources of Conflict
Conflict Management Strategies
Negotiation
Distributive Negotiation and Integrative Bargaining
Strategies to Encourage Integrative Bargaining
Organizational Politics
The Importance of Organizational Politics
Political Strategies for Gaining and Maintaining Power
Political Strategies for Exercising Power
Examples
Managing Globally
Xplane Integrates Operations in Spain
Focus on Diversity
Indra Nooyi Builds Alliances
Ethics in Action
El Faro Benefits Multiple Stakeholders
Management in Action
Summary and Review
Management in Action
Topics for Discussion and Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Exploring the World Wide Web
Be the Manager
BusinessWeek Case in the News: My Way or the Highway at Hyundai
BusinessWeek Case in the News: A Town Torn Apart by Nestl?
Chapter Eighteen Using Advanced Information Technology to
Increase Performance
A Manager?s Challenge
Now B&M Retailers Use IT to Attract Customers
Topics
Overview
Information and the Manager?s Job
Attributes of Useful Information
What Is Information Technology?
Information and Decisions
Information and Control
Information and Coordination
The IT Revolution
The Effects of Advancing IT
IT and the Product Life Cycle
Computer Networks
Types of Management Information Systems
The Organizational Hierarchy: The Traditional Information System
Transaction-Processing Systems
Operations Information Systems
Decision Support Systems
Artificial Intelligence and Expert Systems
Enterprise Resource Planning Systems
E-Commerce Systems
The Impact and Limitations of Information Technology
Strategic Alliances, B2B Network Structures, and IT
Flatter Structures and Horizontal Information Flows
Limitations of IT
Examples
Management Insight
Herman Miller?s Office of the Future
Management Insight
IBM?s ?Business-on-Demand? IT
Manager as a Person
How Judy Lewent Became One of the Most Powerful Women in Corporate America
Information Technology Byte
SAP?s ERP System
Information Technology Byte
Information Flows at Tel Co. and Soft Co.
Management Insight
The Star Wars Studio Reorganizes
Management in Action
Summary and Review
Management in Action
Topics for Discussion and Action
Building Management Skills
Managing Ethically
Small Group Breakout Exercise
Exploring the World Wide Web
Be the Manager
BusinessWeek Case in the News: The Quickening at Nissan
BusinessWeek Case in the News: FedEx: Taking Off Like ?a Rocket Ship?
Glossary
Credits
Index

600-699