The Six Sigma leader : how top executives will prevail in the 21st century / Peter S. Pande ; foreword by W. James McNerney, Jr.

By: Pande, Peter S
Language: English Publisher: New York : McGraw-Hill, [2007]Copyright date: c2007Description: xii, 275 pages : illustrations ; 24 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 007145408X (alk. paper); 9780071454087 (alk. paper)Subject(s): Leadership | Organizational change | Organizational learning | Organizational effectiveness | Six sigma (Quality control standard)DDC classification: 658.4/013 LOC classification: HD57.7 | .P356 2007Online resources: Table of contents only | Contributor biographical information | Publisher description
Contents:
Table of Contents Acknowledgments Foreword Need ¿Guest Author¿ Introduction A New Standard for 21st Century Leaders 1. What is Six Sigma Leadership? Defining ¿Six Sigma Leadership¿ Leadership Tug of War Striking a Balance: Smart Leadership And versus Or Consciousness and Competence A Vision for Better Leadership 2. Change and Constancy Portfolio Management Busy People How Much Change? Bigger¿or Smaller¿is not Better Planning Your Portfolio Executing Change The Beauty of Constancy 3. Certainty and Doubt The Infallible Leader Leading with Facts and Data Challenging Assumptions Ask Doctor Science Planning for Fire 4. Speed and Deliberateness The illusion of speed Speed as a Discipline Defining and Interpreting Speed Failing to Success Everyday Speed (Lean leadership) 5. Teamwork and Independence What is Leadership Success? A Vision of Leadership Teamwork Building Leadership Teamwork Points of Initiation Looking Up and Out Bring Me Solutions! 6. Now, Tomorrow and Next Year Balancing Your Time Horizon The Usual Suspects Short-Term Efforts Selecting the Right Change Strategy Mid-Term Projects Compressing or Extending the Time Window Long-Term Vision and Initiatives 7. Customer First ¿ and Last The Lost Customer The Law of the Ignorant Customer The Customer¿s Customer¿s Customer Asking, Interpreting, Testing Finding the Middle Ground Pay (No) Attention to the Customer 8. Selling People, Telling People What do Followers Want? Pulling and Pushing the Oars Shared Responsibility Results = Quality x Acceptance Consensus and Enforcement 9. Bringing Six Sigma Leadership to Life Positive and Limiting Forces for Six Sigma Leadership Whose Medicine Is This? Adopting Six Sigma Leadership Yourself Building Six Sigma Leadership in your Organization Striving for a New Standard Afterword: Life Under Six Sigma Leadership Setting the Scene All Systems Go? Unravelling in the Door-Lock Division Testing some Assumptions Sam Takes Some First Steps Smart Leadership Pays Off at Global Lock Sources Index Acknowledgments
Summary: "The Six Sigma Leader offers compelling, instructive advice for improving your own flexibility and focus, achieving seemingly contradictory objectives, and overcoming the pitfalls that impede so many leaders and their organizations. A Six Sigma Leader is a model for the type of executive or manager anyone can aspire to be - regardless of whether your business "does" Six Sigma or not. The Six Sigma Leader offers insights that can be applied immediately to the current challenges and opportunities faced by you and your organization."
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BOOK BOOK COLLEGE LIBRARY
COLLEGE LIBRARY
SUBJECT REFERENCE 		658.4013 P1922 2007 (Browse shelf) Available CITU-CL-49135
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Includes bibliographical references and index.

Table of Contents
Acknowledgments
Foreword Need ¿Guest Author¿
Introduction A New Standard for 21st Century Leaders
1. What is Six Sigma Leadership?
Defining ¿Six Sigma Leadership¿
Leadership Tug of War
Striking a Balance: Smart Leadership
And versus Or
Consciousness and Competence
A Vision for Better Leadership
2. Change and Constancy
Portfolio Management
Busy People
How Much Change?
Bigger¿or Smaller¿is not Better
Planning Your Portfolio
Executing Change
The Beauty of Constancy
3. Certainty and Doubt
The Infallible Leader
Leading with Facts and Data
Challenging Assumptions
Ask Doctor Science
Planning for Fire
4. Speed and Deliberateness
The illusion of speed
Speed as a Discipline
Defining and Interpreting Speed
Failing to Success
Everyday Speed (Lean leadership)
5. Teamwork and Independence
What is Leadership Success?
A Vision of Leadership Teamwork
Building Leadership Teamwork
Points of Initiation
Looking Up and Out
Bring Me Solutions!
6. Now, Tomorrow and Next Year
Balancing Your Time Horizon
The Usual Suspects
Short-Term Efforts
Selecting the Right Change Strategy
Mid-Term Projects
Compressing or Extending the Time Window
Long-Term Vision and Initiatives
7. Customer First ¿ and Last
The Lost Customer
The Law of the Ignorant Customer
The Customer¿s Customer¿s Customer
Asking, Interpreting, Testing
Finding the Middle Ground
Pay (No) Attention to the Customer
8. Selling People, Telling People
What do Followers Want?
Pulling and Pushing the Oars
Shared Responsibility
Results = Quality x Acceptance
Consensus and Enforcement
9. Bringing Six Sigma Leadership to Life
Positive and Limiting Forces for Six Sigma Leadership
Whose Medicine Is This?
Adopting Six Sigma Leadership Yourself
Building Six Sigma Leadership in your Organization
Striving for a New Standard
Afterword: Life Under Six Sigma Leadership
Setting the Scene
All Systems Go?
Unravelling in the Door-Lock Division
Testing some Assumptions
Sam Takes Some First Steps
Smart Leadership Pays Off at Global Lock
Sources
Index
Acknowledgments

"The Six Sigma Leader offers compelling, instructive advice for improving your own flexibility and focus, achieving seemingly contradictory objectives, and overcoming the pitfalls that impede so many leaders and their organizations. A Six Sigma Leader is a model for the type of executive or manager anyone can aspire to be - regardless of whether your business "does" Six Sigma or not. The Six Sigma Leader offers insights that can be applied immediately to the current challenges and opportunities faced by you and your organization."

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