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08434cam a2200481 i 4500 |
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21077931 |
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CITU |
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20230221172317.0 |
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190711s2020 nju ob 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
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| LC control number |
2019026624 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9781119263173 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9781119263203 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9781119263197 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| Cancelled/invalid ISBN |
9781119263142 |
| 040 ## - CATALOGING SOURCE |
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| Original cataloging agency |
DLC |
| Language of cataloging |
eng |
| Transcribing agency |
DLC |
| Description conventions |
rda |
| Modifying agency |
DLC |
| 041 ## - LANGUAGE CODE |
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| Language code of text/sound track or separate title |
eng. |
| 042 ## - AUTHENTICATION CODE |
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| Authentication code |
pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
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| Classification number |
JF1525.C59 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Classification number |
352.3/87 |
| Edition number |
23 |
| 245 04 - TITLE STATEMENT |
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| Title |
The handbook of public sector communication / |
| Statement of responsibility, etc |
edited by Vilma Liisa Luoma-aho, María-José Canel. |
| 250 ## - EDITION STATEMENT |
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| Edition statement |
First edition. |
| 264 #1 - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
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| Place of publication, distribution, etc |
Hoboken, NJ : |
| Name of publisher, distributor, etc |
Wiley, Blackwell |
| Date of publication, distribution, etc |
[2020] |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
1 online resource. |
| 336 ## - CONTENT TYPE |
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| Content type term |
text |
| Content type code |
txt |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
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| Media type term |
computer |
| Media type code |
c |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
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| Carrier type term |
online resource |
| Carrier type code |
cr |
| Source |
rdacarrier |
| 490 0# - SERIES STATEMENT |
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| Series statement |
Handbooks on communication and media |
| 500 ## - GENERAL NOTE |
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| General note |
ABOUT THE AUTHOR<br/>Dr. Vilma Luoma-aho is Professor of Corporate Communication and Vice Dean of Research at JSBE, University of Jyväskylä, School of Business and Economics (JSBE), Finland. Her research on intangible assets, stakeholders and public sector organizations has been published widely in leading journals of corporate communication and public relations.<br/><br/>María-José Canel, PhD, is Professor in Political & Public Sector Communication, University Complutense Madrid, Spain. She was Chief of the Cabinet of the Spanish Minister for Education, Culture and Sport. Dr. Canel has published widely in books and leading journals on government communication and intangible assets in the public sector. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
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| Bibliography, etc |
Includes bibliographical references and index. |
| 505 ## - CONTENTS |
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| Formatted contents note |
TABLE OF CONTENTS<br/>Notes on Contributors ix<br/><br/>Acknowledgment xvii<br/><br/>Introduction to Public Sector Communication 1<br/>Vilma Luoma-aho and María-José Canel<br/><br/>Part 1 Public Sector Communication and Society 27<br/><br/>Introduction to Part I. Public Sector Communication and Society 27<br/>Michael X. Delli Carpini<br/><br/>1. Public Sector Communication and Democracy 31<br/>Michael X. Delli Carpini<br/><br/>2. Public Sector Communication and Organizational Legitimacy 45<br/>Arild Wæraas<br/><br/>3. Trust, Fairness, and Signaling: Studying the Interaction Between Officials and Citizens 59<br/>Nadine Raaphorst and Steven Van de Walle<br/><br/>4. Transparency and Corruption in the Public Sector 71<br/>Katerina Tsetsura and Vilma Luoma‐aho<br/><br/>5. Politics and Policy: Relationships and Functions Within Public Sector Communication 81<br/>Leanne Glenny<br/><br/>Part II Public Sector Communication, Organizations, Stakeholders, and Employees 97<br/><br/>Introduction to Part II. Public Sector Communication, Organizations, Stakeholders, and Employees 97<br/>Magnus Fredriksson<br/><br/>6. Public Sector Communication and Publicly Valuable Intangible Assets 101<br/>Maria‐José Canel, Vilma Luoma‐aho, and Xabier Barandiarán<br/><br/>7. The Influence of Weber and Taylor on Public Sector Organizations’ Communication 115<br/>Jari Vuori, Kaidi Aher, and Marika Kylänen<br/><br/>8. Formal and Functional Social Exchange Relationships in the Public Sector 127<br/>Ben Farr‐Wharton, Yvonne Brunetto, and Kate Shacklock<br/><br/>9. How Does the Idea of Co‐Production Challenge Public Sector Communication? 139<br/>Sanna Tuurnas<br/><br/>10. Change Communication: Developing the Perspective of Sensemaking and the Perspective of Coworkers 153<br/>Charlotte Simonsson and Mats Heide<br/><br/>11. Public Sector Communication and Mediatization 167<br/>Magnus Fredriksson and Josef Pallas<br/><br/>Part III Public Sector Communication and Practices 181<br/><br/>Introduction to Part III. Public Sector Communication and Practices 181<br/>Heidi Houlberg Salomonsen<br/><br/>12. Public Sector Communication and Performance Management: Drawing Inferences from Public Performance Numbers 185<br/>Asmus Leth Olsen<br/><br/>13. Change Management and Communication in Public Sector Organizations: The Gordian Knot of Complexity, Accountability, and Legitimacy 197<br/>Helle Kryger Aggerholm and Christa Thomsen<br/><br/>14. Public Sector Organizations and Reputation 215<br/>Jan Boon and Heidi Houlberg Salomonsen<br/><br/>15. Public Sector Communication: Risk and Crisis Communication 229<br/>Finn Frandsen and Winni Johansen<br/><br/>16. Public Sector Communication and Strategic Communication Campaigns 245<br/>Kelly Page Werder<br/><br/>17. Public Sector Communication and NGOs: From Formal Integration to Mediated Confrontation? 259<br/>Tine Ustad Figenschou<br/><br/>Part IV Public Sector Communication and Citizens 273<br/><br/>Introduction to Part IV. Public Sector Communication and Citizens 273<br/>Karen B. Sanders<br/><br/>18. Citizen Engagement and Public Sector Communication 277<br/>Paloma Piqueiras, Maria‐José Canel, and Vilma Luoma‐aho<br/><br/>19. Understanding the Role of Dialogue in Public Sector Communication 289<br/>Karen B. Sanders and Elena Gutierrez‐García<br/><br/>20. Public Sector Communication and Citizen Expectations and Satisfaction 303<br/>Vilma Luoma‐aho, Laura Olkkonen, and Maria‐José Canel<br/><br/>21. Public Sector Communication and Social Media: Opportunities and Limits of Current Policies, Activities, and Practices 315<br/>Alessandro Lovari and Chiara Valentini<br/><br/>22. Citizen Communication in the Public Sector: Learning from High‐Reliability Organizations 329<br/>Karen B. Sanders and María de la Viesca Espinosa de Los Monteros,<br/><br/>23. Public Sector Communicators as Global Citizens: Toward Diversity and Inclusion 345<br/>Marianne D. Sison<br/><br/>Part V Public Sector Communication Measurement and Evaluation 361<br/><br/>Introduction to Part V. Public Sector Communication Measurement and Evaluation 361<br/>Jim Macnamara<br/><br/>24. The Fundamentals of Measurement and Evaluation of Communication 367<br/>Anne Gregory<br/><br/>25. Measuring and Evaluating Media: Traditional and Social 383<br/>Stefania Romenti and Grazia Murtarelli<br/><br/>26. Measuring and Evaluating Audience Awareness, Attitudes, and Response 405<br/>Glenn O’Neil<br/><br/>27. Aligning and Linking Communication with Organizational Goals 417<br/>Ansgar Zerfass, and Sophia Charlotte Volk<br/><br/>28. New Developments in Best Practice Evaluation: Approaches, Frameworks, Models, and Methods 435<br/>Jim Macnamara<br/><br/>Part VI Conclusion 455<br/><br/>29. Conclusion: A Vision of the Future of Public Sector Communication 457<br/>Maria‐José Canel and Vilma Luoma‐aho<br/><br/>Index 467 |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc |
"Public sector organizations exist to make society function effectively. These organizations govern, serve citizens, and run the public sector and its services according to principles set by the government. In their communication, public sector organizations must balance the democratic communication aims of engaging citizens with organizational and institutional goals, as well as with survival in the midst of budget restrictions. The ultimate goal of public sector communication is to enable citizen welfare, but how this can be achieved in practice is both academically and professionally debated. In fact, public sector organizations' communication reflects the cultural and historical heritage of the society around them, and as such there is no one universal model of "good public sector communication." Models and practices that are effective in one societal setting may actually be detrimental in another. Despite this diversity, there appear to be similar challenges emerging for public sector organizations globally, and there is thus a need for a deeper understanding of how communication might be used to address these challenges. The aim of this handbook is to provide a comprehensive look at public sector communication. It describes and analyzes the contexts, policies, aims, issues, questions, and practices that shape public sector communication in order to understand the complex communication environment as well as the changing citizen and stakeholder expectations that public sector organizations are facing today. These chapters provide a comprehensive overview of current public sector communication research"-- |
| Assigning source |
Provided by publisher. |
| 588 ## - SOURCE OF DESCRIPTION NOTE |
|---|
| Source of description note |
Description based on print version record. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Communication in public administration. |
| 655 ## - INDEX TERM--GENRE/FORM |
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| Genre/form data or focus term |
Electronic books. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Luoma-aho, Vilma, |
| Dates associated with a name |
1977- |
| Relator term |
editor. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Canel, María José, |
| Relator term |
editor. |
| 856 ## - ELECTRONIC LOCATION AND ACCESS |
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| Link text |
Full text available at Wiley Online Library Click here to view |
| Uniform Resource Identifier |
https://onlinelibrary.wiley.com/doi/book/10.1002/9781119263203 |
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20 |
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y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS |
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| Source of classification or shelving scheme |
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| Item type |
EBOOK |