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| 001 - CONTROL NUMBER |
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21689511 |
| 003 - CONTROL NUMBER IDENTIFIER |
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CITU |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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20230221115318.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS--GENERAL INFORMATION |
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m |o d | |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
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cr |n||||||||| |
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| fixed length control field |
200820s2020 nju obf 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
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| LC control number |
2020038233 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9781119633617 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9781119633600 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| Cancelled/invalid ISBN |
9781119633594 |
| 040 ## - CATALOGING SOURCE |
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| Original cataloging agency |
DLC |
| Language of cataloging |
eng |
| Transcribing agency |
DLC |
| Description conventions |
rda |
| 041 ## - LANGUAGE CODE |
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| Language code of text/sound track or separate title |
eng. |
| 042 ## - AUTHENTICATION CODE |
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| Authentication code |
pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
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| Classification number |
TS155 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Classification number |
658.2 |
| Edition number |
23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
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| Preferred name for the person |
Wiggins, Jane M., |
| Relator term |
author. |
| 245 10 - TITLE STATEMENT |
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| Title |
Facilities manager's desk reference / |
| Statement of responsibility, etc |
Jane M. Wiggins, owner, FM Tutor & Associates Ltd. |
| 250 ## - EDITION STATEMENT |
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| Edition statement |
Third edition. |
| 263 ## - PROJECTED PUBLICATION DATE |
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| Projected publication date |
2011 |
| 264 #1 - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
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| Place of publication, distribution, etc |
Hoboken, NJ : |
| Name of publisher, distributor, etc |
Wiley-Blackwell, |
| Date of publication, distribution, etc |
2020. |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
1 online resource |
| 336 ## - CONTENT TYPE |
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| Content type term |
text |
| Content type code |
txt |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
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computer |
| Media type code |
c |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
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| Carrier type term |
online resource |
| Carrier type code |
cr |
| Source |
rdacarrier |
| 500 ## - GENERAL NOTE |
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| General note |
ABOUT THE AUTHOR<br/>JANE WIGGINS, MBA CFM FIWFM, has over thirty-five years of experience of facilities management, project delivery and provision of business support services in major blue chip organizations and the education sector. With expertise in operational and strategic aspects of facilities management, Jane established FM Tutor & Associates Ltd to bring her knowledge to many hundreds of Facilities Management students, helping them gain a professional qualification in FM. Formerly an Associate Tutor and dissertation supervisor for the MSc in Facilities Management at the University College of Estates Management and lead Tutor at the CTP Resettlement Centre for the FM programmes, Jane has worked with many other educational organisations. She was Chair of the British Institute of Facilities Management Education special interest group from 2003 – 2008. Jane has spoken and written extensively on the subject and is author of the BPP BIFM workbooks, several case studies and articles on FM across range of publications such as Croners, EFMR, Facilities Management Journal, and FM World. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references and index. |
| 505 ## - CONTENTS |
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| Formatted contents note |
TABLE OF CONTENTS<br/>List of abbreviations<br/><br/>Introduction<br/><br/>1 History of Facilities Management<br/><br/>1.1 Origins of facilities management<br/><br/>1.2 A brief history of FM<br/><br/>1.3 Growth of the FM profession<br/><br/>1.4 Defining FM<br/><br/>1.5 Development of FM<br/><br/>1.6 Trends<br/><br/>2 Key Drivers of Facilities Management<br/><br/>2.1 The business organisation<br/><br/>2.2 Demand and supply<br/><br/>2.3 Roles of FM<br/><br/>2.4 Drivers of FM<br/><br/>2.5 Champion of end-users<br/><br/>2.6 Flexibility in office space<br/><br/>2.7 A recruitment differentiator<br/><br/>2.8 Scope of services<br/><br/>2.9 Impact of working environment on productivity<br/><br/>2.10 The virtual office<br/><br/>2.11 Technology–systems integration<br/><br/>2.12 Building designs<br/><br/>2.13 Financial performance<br/><br/>2.14 Ownership of the property<br/><br/>2.15 Value added<br/><br/>2.16 Service profit chain<br/><br/>2.17 FM’s contribution<br/><br/>2.18 Performance measurement<br/><br/>2.19 Performance indicators<br/><br/>2.20 Benchmarking<br/><br/>2.21 Future trends<br/><br/>3 Activities in Facilities Management<br/><br/>3.1 Introduction<br/><br/>3.2 Facilitation of services and information<br/><br/>3.3 Management functions<br/><br/>3.4 Premises and building management<br/><br/>3.5 Business support services<br/><br/>3.6 Scope and extent of FM activities and services<br/><br/>3.7 FM and the property management function<br/><br/>4 Delivering Facilities Management – Strategy<br/><br/>4.1 Introduction<br/><br/>4.2 Business strategy<br/><br/>4.3 Identifying needs<br/><br/>4.4 Benefits of a strategic approach<br/><br/>4.5 Strategic analysis<br/><br/>4.6 Determining factors<br/><br/>4.7 Premises policy<br/><br/>4.8 Facilities audit<br/><br/>4.9 Audit process<br/><br/>4.10 Awareness<br/><br/>4.11 Space audit<br/><br/>4.12 Audit stage 1 – fact finding<br/><br/>4.13 Audit stage 2 – further investigation<br/><br/>4.14 Audit benefits<br/><br/>4.15 Developing solutions<br/><br/>4.16 Strategy implementation<br/><br/>4.17 FM strategy models<br/><br/>5 Outsourcing<br/><br/>5.1 Introduction<br/><br/>5.2 Multi-service contracts<br/><br/>5.3 Best Value<br/><br/>5.4 Longer contracts<br/><br/>5.5 Integrated FM solutions<br/><br/>5.6 Benefit analysis<br/><br/>5.7 Intelligent client<br/><br/>5.8 FM outsourcing models<br/><br/>5.9 Vested sourcing<br/><br/>5.10 Selection process<br/><br/>6 Financial Management<br/><br/>6.1 Introduction<br/><br/>6.2 Financial systems and process<br/><br/>6.3 The finance department<br/><br/>6.4 Financial controls<br/><br/>6.5 Financial statements<br/><br/>6.6 Finance and the FM<br/><br/>6.7 Sources of funding<br/><br/>6.8 Use of funding<br/><br/>6.9 Fixed assets<br/><br/>6.10 Working capital<br/><br/>6.11 Investments<br/><br/>6.12 The balance sheet<br/><br/>6.13 The profit and loss account<br/><br/>6.14 Cash flow statement<br/><br/>6.15 Performance measurement<br/><br/>6.16 Profitability<br/><br/>6.17 Liquidity<br/><br/>6.18 Other liquidity issues<br/><br/>6.19 Annual reports of accounts<br/><br/>6.20 Financial accounting standards<br/><br/>6.21 Budgets<br/><br/>6.22 Roles of budgets<br/><br/>6.23 Budget design<br/><br/>6.24 Capital or revenue<br/><br/>6.25 Property costs<br/><br/>6.26 Budget variances<br/><br/>6.27 Cost data<br/><br/>6.28 Cost accounting<br/><br/>6.29 Cost centres<br/><br/>6.30 Cash flow<br/><br/>6.31 Leases<br/><br/>6.32 Tax<br/><br/>6.33 Depreciation<br/><br/>6.34 Financial business cases<br/><br/>6.35 Investment appraisal methods<br/><br/>6.36 Preparing a financial proposal<br/><br/>6.37 Building life-cycle costs<br/><br/>6.38 Life-cycle costing methodology<br/><br/>6.39 Evaluating life-cycle costs<br/><br/>6.40 The impact of inflation<br/><br/>7 Property and Estates Management<br/><br/>7.1 Introduction<br/><br/>7.2 Property industry<br/><br/>7.3 Market influences<br/><br/>7.4 The cyclical nature of the market<br/><br/>7.5 Property portfolios<br/><br/>7.6 The investment market<br/><br/>7.7 Property investors<br/><br/>7.8 Property management<br/><br/>7.9 Property professionals and specialists<br/><br/>7.10 Developing a property strategy<br/><br/>7.11 Property and asset registers<br/><br/>7.12 Dilapidations<br/><br/>7.13 Vacant property<br/><br/>7.14 Property guardians<br/><br/>8 Property Legislation and Leases<br/><br/>8.1 Ownership and tenure<br/><br/>8.2 The Estate Agents Act 1979<br/><br/>8.3 Consumer protection regulations<br/><br/>8.4 Defective Premises Act 1972<br/><br/>8.5 Occupiers’ Liability Acts 1957 and 1984<br/><br/>8.6 Energy Performance of Buildings (Certificates and Inspections) Regulations<br/><br/>8.7 Health and Safety Legislation<br/><br/>8.8 Boundaries and Party Walls<br/><br/>8.9 The contents and terms of a commercial lease<br/><br/>8.10 Tenant’s covenants<br/><br/>8.11 Landlord’s covenants<br/><br/>8.12 Schedules<br/><br/>8.13 Trigger notices<br/><br/>8.14 Time limits<br/><br/>8.15 User<br/><br/>8.16 Alienation or assignment<br/><br/>8.17 Arbitration<br/><br/>8.18 Additional covenants<br/><br/>8.19 Lease renewals<br/><br/>8.20 Security of tenure<br/><br/>8.21 The machinery for termination – Sections 24–28<br/><br/>8.22 Landlord’s basis for opposing a new tenancy – Section 30<br/><br/>8.23 The new tenancy<br/><br/>8.24 Section 32 Rule<br/><br/>8.25 Market forces and lease renewal<br/><br/>8.26 Repairs<br/><br/>8.27 Wayleaves<br/><br/>8.28 Easement<br/><br/>9 Developing New Buildings<br/><br/>9.1 The development process<br/><br/>9.2 Planning legislation<br/><br/>9.3 The Town and Country Planning Act 1990<br/><br/>9.4 Planning permission<br/><br/>9.5 The Town and Country Planning (Use Classes) Order 2005<br/><br/>9.6 Planning policy guidance notes<br/><br/>9.7 Development plans<br/><br/>9.8 Planning agreements<br/><br/>9.9 Breach of planning control<br/><br/>9.10 Uses pre-1964<br/><br/>9.11 Listed buildings<br/><br/>9.12 Conservation areas<br/><br/>9.13 Building design<br/><br/>9.14 Building types and uses<br/><br/>9.15 Drivers of building design<br/><br/>9.16 Sustainable construction<br/><br/>9.17 Passivhaus<br/><br/>9.18 Intelligent buildings<br/><br/>9.19 Building information modelling (BIM)<br/><br/>9.20 Structure and its effect on building use<br/><br/>9.21 Planning grids and the use of space<br/><br/>9.22 Developers’ fit-out<br/><br/>9.23 Measuring building efficiency<br/><br/>9.24 Building efficiency<br/><br/>9.25 Layout impact<br/><br/>9.26 Building performance<br/><br/>9.27 Design Quality Indicator<br/><br/>9.28 Commercial building materials<br/><br/>9.29 Building Regulations<br/><br/>9.30 Approved Documents<br/><br/>10 Project Management<br/><br/>10.1 Introduction<br/><br/>10.2 Project management process<br/><br/>10.3 Fundamentals of project management<br/><br/>10.4 Project manager role<br/><br/>10.5 Responsibilities<br/><br/>10.6 Project briefs<br/><br/>10.7 Terms of reference (TOR)<br/><br/>10.8 Project programmes<br/><br/>10.9 Project timescales<br/><br/>10.10 Quality plan<br/><br/>10.11 FADE project methodology<br/><br/>10.12 PRINCE<br/><br/>10.13 Project planning<br/><br/>10.14 Planning techniques<br/><br/>10.15 Gantt charts<br/><br/>10.16 Critical path analysis<br/><br/>10.17 Project control<br/><br/>10.18 Risk management<br/><br/>10.19 Project budget<br/><br/>10.20 Project teams<br/><br/>10.21 Project support<br/><br/>10.22 Project handover<br/><br/>11 Space Management<br/><br/>11.1 Introduction<br/><br/>11.2 Data and information gathering<br/><br/>11.3 Importance of space<br/><br/>11.4 Space management policy<br/><br/>11.5 Space guidelines<br/><br/>11.6 Effective use of space<br/><br/>11.7 The FM cost driver<br/><br/>11.8 Business performance<br/><br/>11.9 Space planning<br/><br/>11.10 Impact of building structures on space use<br/><br/>11.11 Impact of building services on space use<br/><br/>11.12 Space allocation<br/><br/>11.13 Space utilisation<br/><br/>11.14 Space audits<br/><br/>11.15 Building efficiency<br/><br/>11.16 Building operating costs<br/><br/>11.17 Measuring terminology<br/><br/>11.18 New developments in space use<br/><br/>11.19 Legislation and compliance<br/><br/>12 Workplace and Accommodation Management<br/><br/>12.1 Workplace and accommodation changes<br/><br/>12.2 Move requests<br/><br/>12.3 Churn<br/><br/>12.4 Swing space<br/><br/>12.5 Planning a move<br/><br/>12.6 Implementation<br/><br/>12.7 Post-move<br/><br/>13 Procurement<br/><br/>13.1 Introduction<br/><br/>13.2 Purchase criteria<br/><br/>13.3 Procurement policy<br/><br/>13.4 Service contracts<br/><br/>13.5 Procurement strategy<br/><br/>13.6 Procurement stages<br/><br/>13.7 Strategic sourcing<br/><br/>13.8 Spend analysis<br/><br/>13.9 Identifying the need<br/><br/>13.10 Demand management<br/><br/>13.11 Supplier selection<br/><br/>13.12 Specifications<br/><br/>13.13 Tendering process<br/><br/>13.14 The tender document<br/><br/>13.15 Invitation to tender process<br/><br/>13.16 Cost models<br/><br/>13.17 Whole-life costing<br/><br/>13.18 Value engineering<br/><br/>13.19 E-purchasing<br/><br/>13.20 Legislation<br/><br/>13.21 European procurement legislation<br/><br/>13.22 Bribery Act 2010<br/><br/>14 Contracts and Contract Management<br/><br/>14.1 Introduction<br/><br/>14.2 Consideration<br/><br/>14.3 Communication of offer and acceptance<br/><br/>14.4 Acceptance<br/><br/>14.5 Withdrawal<br/><br/>14.6 Contracts by deed<br/><br/>14.7 Contracts which are not binding<br/><br/>14.8 Contract types<br/><br/>14.9 Contract methods<br/><br/>14.10 Contents of a contract<br/><br/>14.11 Lump-sum contract<br/><br/>14.12 Measured-term contract<br/><br/>14.13 Term contract<br/><br/>14.14 Fixed-price contract<br/><br/>14.15 Reimbursable contract<br/><br/>14.16 Schedule of rates<br/><br/>14.17 Reimbursable and fixed-fee contract<br/><br/>14.18 Contract relationships<br/><br/>14.19 Partnership<br/><br/>14.20 Contract extensions<br/><br/>14.21 Service level agreements (SLAs)<br/><br/>14.22 Standard contract forms<br/><br/>14.23 CIOB Facilities Management Contract<br/><br/>14.24 JCT suite of contracts<br/><br/>14.25 GC/Works/10 Facilities Management Contract (2000)<br/><br/>14.26 NEC framework of contracts<br/><br/>14.27 BSRIA Soft Landings<br/><br/>14.28 Private finance initiatives (PFIs)<br/><br/>14.29 Terms and conditions<br/><br/>15 Legislation<br/><br/>15.1 Introduction<br/><br/>15.2 UK legal system<br/><br/>15.3 Impact on FM<br/><br/>15.4 Duties<br/><br/>15.5 Negligence<br/><br/>15.6 Vicarious liability<br/><br/>15.7 Consultation<br/><br/>15.8 Competence<br/><br/>15.9 Operational compliance<br/><br/>15.10 Records<br/><br/>15.11 Strategic impact<br/><br/>15.12 Corporate manslaughter<br/><br/>15.13 Bribery Act 2010<br/><br/>15.14 Modern Slavery Act 2015<br/><br/>16 Legislation Affecting Facilities Management Activities<br/><br/>16.1 Introduction<br/><br/>16.2 Safety policy<br/><br/>16.3 Enforcing authorities<br/><br/>16.4 Management of health and safety regulations<br/><br/>16.5 The HSE five-step approach<br/><br/>16.6 Risk assessment standards<br/><br/>16.7 Hazards<br/><br/>16.8 Risk control<br/><br/>16.9 Risk register<br/><br/>16.10 Definitions of hazard and risk<br/><br/>16.11 Hazard identification<br/><br/>16.12 Work activities<br/><br/>16.13 Risk assessment<br/><br/>16.14 Risk assessment records<br/><br/>16.15 The Workplace (Health, Safety and Welfare) Regulations 1992 (amended 2002)<br/><br/>16.16 Control of Substances Hazardous to Health 2002<br/><br/>16.17 Work at Height Regulations 2005<br/><br/>16.18 Provision and Use of Workplace Equipment Regulations 1998<br/><br/>16.19 Manual Handling Regulations 1992<br/><br/>16.20 Personal Protective Equipment at Work Regulations 1992<br/><br/>16.21 Lifting Operations and Lifting Equipment Regulations 1998<br/><br/>16.22 Control of Noise at Work Regulations 2005<br/><br/>16.23 Confined Spaces Regulations 1997<br/><br/>16.24 Building Regulations 2010 – Part L<br/><br/>16.25 Data Protection Act 2018<br/><br/>16.26 Regulation of Investigatory Powers Act 2000<br/><br/>16.27 Human Rights Act 1998<br/><br/>16.28 Transfer of Undertakings (Protection of Employment) Regulations 2006<br/><br/>16.29 Working Time Regulations 1998<br/><br/>16.30 National Minimum Wage Act 1998<br/><br/>16.31 Greenhouse Gas Emissions (Directors’ Reports) Regulations 2013<br/><br/>16.32 Companies (Directors’ Report) and Limited Liability Partnerships (Energy and Carbon Report) Regulations 2018<br/><br/>17 Fire Safety and Legislation<br/><br/>17.1 Introduction<br/><br/>17.2 Legislation and standards<br/><br/>17.3 Building design<br/><br/>17.4 Building Regulations<br/><br/>17.5 Designing space<br/><br/>17.6 Standards<br/><br/>17.7 Balanced solution<br/><br/>17.8 Fire separation<br/><br/>17.9 Classification of materials, buildings and fixtures<br/><br/>17.10 Building classifications<br/><br/>17.11 Furnishings<br/><br/>17.12 Means of escape<br/><br/>17.13 Fire signage<br/><br/>17.14 Fire detection and fire alarms<br/><br/>17.15 Fire detection system categories<br/><br/>17.16 Control panels<br/><br/>17.17 Zoning<br/><br/>17.18 Fire, smoke and heat detectors<br/><br/>17.19 Sounders<br/><br/>17.20 Call points<br/><br/>17.21 Cabling<br/><br/>17.22 Suppression systems<br/><br/>17.23 Fire extinguishers<br/><br/>17.24 Hose reels<br/><br/>17.25 Fire blankets<br/><br/>17.26 Sprinklers<br/><br/>17.27 Fire hydrants<br/><br/>17.28 Dry and wet risers<br/><br/>17.29 Regulatory Reform (Fire Safety) Order 2005<br/><br/>17.30 Risk assessment<br/><br/>17.31 Assessment methods<br/><br/>17.32 Training records<br/><br/>17.33 Fire-trained staff<br/><br/>17.34 The fire drill<br/><br/>17.35 Refuges<br/><br/>18 Electrical Supplies and Electrical Safety<br/><br/>18.1 Introduction<br/><br/>18.2 Single-phase supply<br/><br/>18.3 Three-phase low-voltage supply<br/><br/>18.4 High-voltage three-phase supply<br/><br/>18.5 Wiring<br/><br/>18.6 Inspection and testing<br/><br/>18.7 Standards – 18th Edition<br/><br/>18.8 Portable electrical equipment<br/><br/>18.9 Safety<br/><br/>18.10 Electric shock<br/><br/>18.11 Earthing<br/><br/>18.12 Bonding<br/><br/>18.13 Circuit protection<br/><br/>18.14 Cable management<br/><br/>18.15 Power quality<br/><br/>18.16 Voltage optimisers<br/><br/>18.17 Power failures<br/><br/>18.18 Assessing the need<br/><br/>18.19 Uninterruptable power supplies<br/><br/>18.20 Generators<br/><br/>19 Accessibility and Inclusive Built Environments<br/><br/>19.1 Introduction<br/><br/>19.2 Inclusive FM<br/><br/>19.3 Disability discrimination legislation<br/><br/>19.4 Special Educational Needs and Disability Act 2001<br/><br/>19.5 Disability Discrimination Act 2005<br/><br/>19.6 Equality Act 2010<br/><br/>19.7 Planning and Compulsory Purchase Act 2004<br/><br/>19.8 Disability awareness<br/><br/>19.9 Front-of-house services<br/><br/>19.10 Personal emergency evacuation plans (PEEPs)<br/><br/>19.11 Communication<br/><br/>19.12 Physical adjustments<br/><br/>19.13 Claims<br/><br/>20 First Aid at Work<br/><br/>20.1 Introduction<br/><br/>20.2 Definition of first aid<br/><br/>20.3 Health and Safety (First-Aid) Regulations 1981<br/><br/>20.4 Assessment of first-aid needs<br/><br/>20.5 Suitable person<br/><br/>20.6 First-aid equipment<br/><br/>20.7 Automated external defibrillators<br/><br/>20.8 Travelling first-aid kits<br/><br/>20.9 First-aid rooms<br/><br/>20.10 Inspection and communication<br/><br/>20.11 Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013<br/><br/>20.12 Fit note<br/><br/>21 Asbestos<br/><br/>21.1 Introduction<br/><br/>21.2 Regulations<br/><br/>21.3 Asbestos management plan<br/><br/>21.4 Management options<br/><br/>21.5 Asbestos survey types<br/><br/>21.6 Asbestos material assessment algorithm<br/><br/>21.7 Asbestos priority assessment<br/><br/>21.8 Asbestos management strategies<br/><br/>21.9 Managing an asbestos incident<br/><br/>21.10 Summary checklist<br/><br/>22 Water Supplies and Water Safety<br/><br/>22.1 Introduction<br/><br/>22.2 Water systems<br/><br/>22.3 Water consumption<br/><br/>22.4 Benefits of water conservation<br/><br/>22.5 Water industry<br/><br/>22.6 Compliance<br/><br/>22.7 Water pollution<br/><br/>22.8 Drinking water<br/><br/>22.9 Washing and cleaning<br/><br/>22.10 Food preparation<br/><br/>22.11 Water pressure<br/><br/>22.12 Drainage<br/><br/>22.13 Sustainable Urban Drainage System (SuDS)<br/><br/>22.14 Specialist maintenance<br/><br/>22.15 Water design capacity<br/><br/>22.16 Supply continuity<br/><br/>22.17 Management review<br/><br/>22.18 Water management policy<br/><br/>22.19 Water-saving technology<br/><br/>22.20 Water recycling systems<br/><br/>22.21 Urinal controls<br/><br/>22.22 Water-saving tips<br/><br/>22.23 Leak detection<br/><br/>22.24 Water safety<br/><br/>22.25 Approved Code of Practice L8<br/><br/>22.26 Legionella Control Association Code of Conduct<br/><br/>22.27 Risk assessment<br/><br/>22.28 Legionnaires’ disease<br/><br/>22.29 The maintenance implications of Legionnaires’ disease<br/><br/>22.30 Maintenance routines and operating procedures<br/><br/>22.31 Coliform bacteria<br/><br/>22.32 Pseudomonas aeruginosa<br/><br/>22.33 Water quality legislation<br/><br/>22.34 Water quality testing<br/><br/>22.35 Swimming pool management<br/><br/>23 Construction (Design and Management) Regulations<br/><br/>23.1 Introduction<br/><br/>23.2 Notifiable works<br/><br/>23.3 Impact of the Regulations on FM<br/><br/>23.4 Principal designer duties<br/><br/>23.5 Designer duties<br/><br/>23.6 Principal contractor duties<br/><br/>23.7 Competence<br/><br/>23.8 Assessing competence<br/><br/>23.9 Demolition<br/><br/>23.10 Documents<br/><br/>24 Business Continuity<br/><br/>24.1 Introduction<br/><br/>24.2 Basic principles<br/><br/>24.3 Legislation<br/><br/>24.4 Standards<br/><br/>24.5 Impact on business<br/><br/>24.6 Policy<br/><br/>24.7 Planning<br/><br/>24.8 Business impact analysis<br/><br/>24.9 Corporate strategy<br/><br/>24.10 Critical assets<br/><br/>24.11 Hazards, consequences and impacts<br/><br/>24.12 Benefits of a business impact analysis<br/><br/>24.13 Unavailability impact table<br/><br/>24.14 Risk assessment<br/><br/>24.15 Documents<br/><br/>24.16 Standby site<br/><br/>24.17 Implementation<br/><br/>24.18 Two-team approach<br/><br/>24.19 Crisis management team<br/><br/>24.20 Logistics<br/><br/>24.21 Telephony and data communications<br/><br/>24.22 Testing the plan<br/><br/>24.23 Upkeep of records<br/><br/>24.24 Audit<br/><br/>25 Maintenance – Definitions and Strategies<br/><br/>25.1 Introduction<br/><br/>25.2 Maintenance priorities<br/><br/>25.3 Maintenance classifications<br/><br/>25.4 Maintenance policy<br/><br/>25.5 Computerised maintenance management systems<br/><br/>25.6 Asset registers<br/><br/>25.7 Maintenance programmes<br/><br/>25.8 Maintenance activities<br/><br/>25.9 Maintenance schedules<br/><br/>25.10 Controlling maintenance work<br/><br/>25.11 Building records<br/><br/>25.12 Annual inspections<br/><br/>25.13 Condition surveys<br/><br/>25.14 Planning the survey<br/><br/>25.15 Component life cycles<br/><br/>25.16 Bathtub curve<br/><br/>25.17 Element and component life expectancies<br/><br/>26 Mechanical and Electrical Systems and Their Maintenance<br/><br/>26.1 Introduction<br/><br/>26.2 Heating, ventilation and air conditioning<br/><br/>26.3 Heating systems<br/><br/>26.4 Direct heating systems<br/><br/>26.5 Indirect heating systems<br/><br/>26.6 Ventilation<br/><br/>26.7 Relative humidity<br/><br/>26.8 Natural ventilation<br/><br/>26.9 Mechanical ventilation<br/><br/>26.10 Air conditioning<br/><br/>26.11 Comfort control<br/><br/>26.12 Selection of an appropriate system<br/><br/>26.13 Air-conditioning systems<br/><br/>26.14 Local exhaust ventilation systems<br/><br/>26.15 Dampers<br/><br/>26.16 Fans<br/><br/>26.17 Filters<br/><br/>26.18 Displacement ventilation systems<br/><br/>26.19 Fan coil units<br/><br/>26.20 Chilled beam<br/><br/>26.21 Diffusers<br/><br/>26.22 Heat pumps<br/><br/>26.23 Packaged air-conditioning units<br/><br/>26.24 Refrigeration<br/><br/>26.25 Humidification<br/><br/>26.26 Cooling systems<br/><br/>26.27 Fire safety<br/><br/>26.28 Standards<br/><br/>26.29 Lifts<br/><br/>26.30 Lighting<br/><br/>26.31 Lighting requirements<br/><br/>26.32 Light fittings<br/><br/>26.33 Lighting efficiency<br/><br/>26.34 Lighting controls<br/><br/>26.35 Building management systems<br/><br/>26.36 Intelligent buildings<br/><br/>27 Information and Communications Technology<br/><br/>27.1 Introduction<br/><br/>27.2 Ownership options<br/><br/>27.3 Telephone systems<br/><br/>27.4 Telephony services<br/><br/>27.5 Communication wiring<br/><br/>27.6 Fibre optics<br/><br/>27.7 Cable distribution<br/><br/>27.8 Structured cabling systems<br/><br/>27.9 Data rooms and centres<br/><br/>27.10 Wireless networks<br/><br/>27.11 Cellular networks<br/><br/>27.12 Personal area networks<br/><br/>27.13 Virtual private networks<br/><br/>27.14 Firewalls<br/><br/>27.15 Smartphones and tablets<br/><br/>27.16 Cloud computing<br/><br/>27.17 Tele-presence<br/><br/>27.18 Video conferencing<br/><br/>27.19 Voice over Internet Protocol<br/><br/>27.20 Applications<br/><br/>27.21 QR codes<br/><br/>27.22 Drones<br/><br/>27.23 The Internet of Things<br/><br/>27.24 Artificial intelligence<br/><br/>27.25 Voice-activated services<br/><br/>28 Grounds and External Areas<br/><br/>28.1 External areas<br/><br/>28.2 In-house or contracted-out landscaping maintenance<br/><br/>28.3 Landscaping standards<br/><br/>28.4 Landscape architects<br/><br/>28.5 Decay of trees<br/><br/>28.6 Damage to trees<br/><br/>28.7 Removal of trees and tree stumps<br/><br/>28.8 Ownership of trees<br/><br/>28.9 Spreading of roots and branches<br/><br/>28.10 Dangerous trees<br/><br/>28.11 Licence to plant<br/><br/>28.12 Tree preservation orders<br/><br/>28.13 Conservation areas<br/><br/>28.14 Internal planting<br/><br/>28.15 Artificial plants<br/><br/>28.16 Maintenance of hardstandings and external areas<br/><br/>28.17 Vegetation and planted areas<br/><br/>28.18 Boundary fencing<br/><br/>28.19 Brickwork walls<br/><br/>28.20 Grounds maintenance contracts<br/><br/>28.21 Site footpaths and roads<br/><br/>28.22 Workplace parking<br/><br/>28.23 Parking policy<br/><br/>28.24 Car park categories<br/><br/>28.25 Car park design<br/><br/>28.26 Bicycle parking<br/><br/>28.27 Motorcycle parking<br/><br/>28.28 Car parking standards<br/><br/>28.29 Travel planning<br/><br/>28.30 Car sharing<br/><br/>28.31 Bike share<br/><br/>29 Fabric Maintenance<br/><br/>29.1 Introduction<br/><br/>29.2 Maintenance implications of building structures<br/><br/>29.3 Fabric maintenance programmes<br/><br/>29.4 Internal and external finishes<br/><br/>29.5 External walls and building envelope<br/><br/>29.6 Guttering and rain downpipes<br/><br/>29.7 Lightning conductors<br/><br/>30 Energy Management<br/><br/>30.1 Introduction<br/><br/>30.2 Energy consumption<br/><br/>30.3 Energy-efficient building designs<br/><br/>30.4 Energy management good practice<br/><br/>30.5 Carbon footprint<br/><br/>30.6 Choice of fuel<br/><br/>30.7 Electricity<br/><br/>30.8 Combined heat and power systems<br/><br/>30.9 Renewable energy sources<br/><br/>30.10 Gas<br/><br/>30.11 Energy monitoring<br/><br/>30.12 Metering<br/><br/>30.13 Investment<br/><br/>30.14 Energy policy<br/><br/>30.15 CRC Energy Efficiency Scheme<br/><br/>30.16 Companies (Directors’ Report) and Limited Liability Partnerships (Energy and Carbon Report) Regulations 2018<br/><br/>30.17 Greenhouse Gas Emissions (Directors’ Reports) Regulations 2013<br/><br/>30.18 Carbon Trust Standard<br/><br/>30.19 ISO 50001 – Energy Management<br/><br/>30.20 BS EN 16247 – Energy Audits<br/><br/>30.21 PAS 2060 – Carbon Neutrality<br/><br/>30.22 PAS 2080 – Carbon Management in Infrastructure<br/><br/>30.23 Legislation<br/><br/>30.24 Building Regulations<br/><br/>30.25 Energy Performance of Buildings Directive<br/><br/>30.26 Energy Performance Certificates<br/><br/>30.27 Display Energy Certificates<br/><br/>30.28 Feed-in Tariff<br/><br/>30.29 Renewable Heat Incentive<br/><br/>30.30 Energy Savings Opportunity Scheme<br/><br/>30.31 Minimum Energy Efficiency Standard<br/><br/>31 Front of House<br/><br/>31.1 Reception services<br/><br/>31.2 The first impression<br/><br/>31.3 The welcome process<br/><br/>31.4 Welcome formalities<br/><br/>31.5 Managing visitor expectations<br/><br/>31.6 Best practice<br/><br/>31.7 Customer service<br/><br/>31.8 Customer and visitor satisfaction<br/><br/>31.9 Visiting groups<br/><br/>31.10 Meet and greet service<br/><br/>31.11 Styles of welcome and reception service<br/><br/>31.12 Welcome boards<br/><br/>31.13 Remote entry points<br/><br/>31.14 The goodbye<br/><br/>31.15 Reception service standards<br/><br/>31.16 Corporate duty of care<br/><br/>31.17 Recording visitor information<br/><br/>31.18 Display of company signage<br/><br/>31.19 Visitor risk assessments<br/><br/>31.20 Fire precautions in the reception area<br/><br/>31.21 CCTV surveillance<br/><br/>31.22 Trespassing and theft<br/><br/>31.23 Switchboard services<br/><br/>31.24 Room booking services<br/><br/>31.25 Virtual reception<br/><br/>32 Housekeeping and Cleaning Services<br/><br/>32.1 Cleaning services<br/><br/>32.2 Cleaning methods<br/><br/>32.3 Cleaning standards<br/><br/>32.4 Cleaning specifications<br/><br/>32.5 Cleaning costs<br/><br/>32.6 Advantages and disadvantages of contract cleaning<br/><br/>32.7 Staff<br/><br/>32.8 Daytime cleaning<br/><br/>32.9 Equipment<br/><br/>32.10 Microfibre materials<br/><br/>32.11 Ionators and active water<br/><br/>32.12 Cleaning chemicals<br/><br/>32.13 Detergents<br/><br/>32.14 Sealants<br/><br/>32.15 Solvents<br/><br/>32.16 Example contract cleaning specification<br/><br/>32.17 Checklist<br/><br/>33 Security Management<br/><br/>33.1 Introduction<br/><br/>33.2 Security strategy<br/><br/>33.3 Contract security services<br/><br/>33.4 Licensed security roles<br/><br/>33.5 Increased importance<br/><br/>33.6 Contractor selection<br/><br/>33.7 Service standards<br/><br/>33.8 Site survey and analysis<br/><br/>33.9 Assignment instructions<br/><br/>33.10 Access control<br/><br/>33.11 Door security<br/><br/>33.12 Door furniture<br/><br/>33.13 Windows<br/><br/>33.14 Electronic access control systems<br/><br/>33.15 Components in electronic systems<br/><br/>33.16 Advantages and disadvantages of electronic systems<br/><br/>33.17 Training<br/><br/>33.18 Special considerations<br/><br/>33.19 Disability discrimination<br/><br/>34 Customer and Stakeholder Relations<br/><br/>34.1 The importance of good service delivery<br/><br/>34.2 Customer care<br/><br/>34.3 Stakeholder analysis<br/><br/>34.4 Customer service<br/><br/>34.5 Communication<br/><br/>34.6 Service delivery requirements<br/><br/>34.7 Analysis tools<br/><br/>34.8 Questionnaires<br/><br/>34.9 User and focus groups<br/><br/>34.10 Mystery shopping<br/><br/>34.11 Critical service features<br/><br/>34.12 Gap analysis<br/><br/>34.13 Service quality (SERVQUAL)<br/><br/>34.14 Internal customer service<br/><br/>34.15 FM helpdesk<br/><br/>34.16 Service level agreements<br/><br/>34.17 Customer service standards<br/><br/>34.18 Customer journey mapping<br/><br/>34.19 Customer Effort Score (CES)<br/><br/>34.20 Net Promoter Score (NPS)<br/><br/>35 Waste Management<br/><br/>35.1 Introduction<br/><br/>35.2 Waste management policy<br/><br/>35.3 Waste management structure<br/><br/>35.4 Waste management procedures<br/><br/>35.5 Duty of care<br/><br/>35.6 Waste minimisation<br/><br/>35.7 Building design<br/><br/>35.8 Operational buildings<br/><br/>35.9 Business activities and business processes<br/><br/>35.10 Product labelling<br/><br/>35.11 Recycling<br/><br/>35.12 Plastic waste<br/><br/>35.13 Anaerobic digestion<br/><br/>35.14 Waste to energy<br/><br/>35.15 Waste product database<br/><br/>35.16 Waste classification<br/><br/>35.17 Waste management audits<br/><br/>35.18 Targets<br/><br/>35.19 Landfill<br/><br/>35.20 Legislation<br/><br/>36 Catering and Hospitality Services<br/><br/>36.1 Introduction<br/><br/>36.2 Catering trends<br/><br/>36.3 Catering strategy<br/><br/>36.4 Catering objectives<br/><br/>36.5 In-house catering operation<br/><br/>36.6 Contracted-out catering services<br/><br/>36.7 Contract types<br/><br/>36.8 Catering specification<br/><br/>36.9 Catering costs<br/><br/>36.10 Catering services review<br/><br/>36.11 Food hygiene and safety<br/><br/>36.12 Hazard Analysis of Critical Control Points<br/><br/>36.13 Allergens<br/><br/>36.14 Legislation<br/><br/>36.15 Well-being<br/><br/>36.16 Standards and accreditations<br/><br/>37 Quality Management<br/><br/>37.1 Origins<br/><br/>37.2 Quality<br/><br/>37.3 Quality management<br/><br/>37.4 Continuous improvement<br/><br/>37.5 Lean<br/><br/>37.6 Quality systems and procedures<br/><br/>37.7 Total quality management<br/><br/>37.8 Business Excellence Model – European Foundation of Quality Management<br/><br/>37.9 Six Sigma<br/><br/>37.10 Quality standards and accreditation schemes<br/><br/>37.11 Standards<br/><br/>37.12 ISO 9000<br/><br/>37.13 ISO 41001<br/><br/>37.14 ISO 14001<br/><br/>37.15 Investors in People<br/><br/>37.16 Benchmarking<br/><br/>37.17 FM benchmarking<br/><br/>37.18 Key performance indicators<br/><br/>38 Document Management Services<br/><br/>38.1 Corporate information<br/><br/>38.2 Document management<br/><br/>38.3 Mail<br/><br/>38.4 Reprographics<br/><br/>38.5 Photocopiers<br/><br/>38.6 Printers<br/><br/>38.7 Multi-function devices<br/><br/>38.8 Facsimile (fax) machines<br/><br/>38.9 Electronic document management system<br/><br/>38.10 Audiovisual equipment<br/><br/>38.11 Archives<br/><br/>39 Sustainability and Environmental Issues<br/><br/>39.1 Introduction<br/><br/>39.2 Historical overview<br/><br/>39.3 Definitions<br/><br/>39.4 Earth’s resources<br/><br/>39.5 Ecological footprint<br/><br/>39.6 The One Planet Living principles<br/><br/>39.7 FM’s role<br/><br/>39.8 Environmental impacts<br/><br/>39.9 History of CSR<br/><br/>39.10 CSR responsibilities<br/><br/>39.11 CSR standards<br/><br/>39.12 Measuring CSR<br/><br/>39.13 Benchmarking CSR<br/><br/>39.14 Sustainability Index in FM<br/><br/>39.15 CSR and Environmental Policy<br/><br/>40 Management of the Facilities Management Function<br/><br/>40.1 The facilities management team<br/><br/>40.2 Setting up the department<br/><br/>40.3 Workload planning and allocation<br/><br/>40.4 Delegation<br/><br/>40.5 Recruitment<br/><br/>40.6 FM competencies<br/><br/>40.7 Training and development<br/><br/>40.8 Career planning<br/><br/>40.9 Motivation<br/><br/>40.10 Culture and values<br/><br/>40.11 Team building<br/><br/>40.12 Multi-team (cross-functional) working<br/><br/>40.13 Discipline, grievances and staff exit<br/><br/>40.14 Management<br/><br/>40.15 Leadership<br/><br/>40.16 Raising the profile of workplace and FM professionals<br/><br/>Index |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
"Facilities management continues to expand and develop in terms of the volume and diversity of commercial activity. Where once it was seen as a relatively low-level cost centre in many organisations, it is gaining recognition as a significant influence upon organisational success. In meeting the organisational needs, the facilities manager will face a range of complex and often challenging tasks, sometimes concerned with a single business premises, often across an entire property portfolio"-- |
| Assigning source |
Provided by publisher. |
| 588 ## - SOURCE OF DESCRIPTION NOTE |
|---|
| Source of description note |
Description based on print version record and CIP data provided by publisher; resource not viewed. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Facility management |
| Form subdivision |
Handbooks, manuals, etc. |
| 655 ## - INDEX TERM--GENRE/FORM |
|---|
| Genre/form data or focus term |
Electronic books. |
| 856 ## - ELECTRONIC LOCATION AND ACCESS |
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| Link text |
Full text available at Wiley Online Library Click here to view |
| Uniform Resource Identifier |
https://onlinelibrary.wiley.com/doi/book/10.1002/9781119633624 |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
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| a |
7 |
| b |
cbc |
| c |
orignew |
| d |
1 |
| e |
ecip |
| f |
20 |
| g |
y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS |
|---|
| Source of classification or shelving scheme |
|
| Item type |
EBOOK |