| 000 -LEADER |
|---|
| fixed length control field |
01694nam a22002537a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
CITU |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20230510122705.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
210610b ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0071416412 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Edition number |
158.2 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Preferred name for the person |
Brinkman, Rick |
| Relator term |
author |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Dealing with difficult people : |
| Remainder of title |
24 lessons for bringing out the best in everyone |
| Statement of responsibility, etc |
Rick Brinkman, Rick Kirschner. |
| 264 #1 - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
New York: |
| Name of publisher, distributor, etc |
McGraw-Hill, |
| Date of publication, distribution, etc |
c2003. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
ix, 48 pages: |
| Other physical details |
illustrations; |
| Dimensions |
23 cm |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Content type code |
txt |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
|---|
| Media type term |
unmediated |
| Media type code |
n |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
volume |
| Carrier type code |
nc |
| Source |
rdacarrier |
| 505 ## - CONTENTS |
|---|
| Formatted contents note |
Copyright; Contents; Dealing with difficult people; Recognize the 10 most unwanted behaviors; Choose your approach; Understand the four intents; Understand the first intent: get it done; Understand the second intent: get it right; Understand the third intent: get along; Understand the fourth intent: get appreciated; Recognize the results of threatened intents; Reduce differences; Listen to understand; Reach a deeper understanding; Speak to be understood; Project and expect the best; Bring out the best in the Tank; Bring out the best in the Sniper; Bring out the best in the Know-It-All. Bring out the best in the Think-They-Know-It-AllBring out the best in the Grenade; Bring out the best in the Yes Person; Bring out the best in the Maybe Person; Bring out the best in the Nothing Person; Bring out the best in the No Person; Bring out the best in the Whiner; Take the first three action steps. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Interpersonal communication. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Interpersonal relations. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Psychology, Industrial. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Kirschner, Rick |
| 942 ## - ADDED ENTRY ELEMENTS |
|---|
| Source of classification or shelving scheme |
|
| Item type |
BOOK |
| Issues (borrowed), all copies |
1 |