Business and administrative communication / (Record no. 47579)

000 -LEADER
fixed length control field 05418cam a2200433 i 4500
001 - CONTROL NUMBER
control field 20568863
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20240130133140.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 180705s2018 iaua b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2018031313
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781259580628 (alk. paper)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781260686456 (looseleaf edition)
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
042 ## - AUTHENTICATION CODE
Authentication code pcc
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5718
Item number .L63 2019
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 651.7
Edition number 23
100 1# - MAIN ENTRY--PERSONAL NAME
Preferred name for the person Locker, Kitty O.,
Relator term author.
245 10 - TITLE STATEMENT
Title Business and administrative communication /
Statement of responsibility, etc Kitty O. Locker, The Ohio State University, Jo Mackiewicz, Iowa State University, Jeanine Elise Aune, Iowa State University, Donna S. Kienzler, Iowa State University.
250 ## - EDITION STATEMENT
Edition statement Twelfth Edition.
264 #1 - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York, NY:
Name of publisher, distributor, etc McGraw-Hill Education,
Date of publication, distribution, etc [2019]
300 ## - PHYSICAL DESCRIPTION
Extent xxviii, 642 pages :
Other physical details illustrations ;
Dimensions 29 cm
336 ## - CONTENT TYPE
Content type term text
Content type code txt
Source rdacontent
337 ## - MEDIA TYPE
Media type term unmediated
Media type code n
Source rdamedia
338 ## - CARRIER TYPE
Carrier type term volume
Carrier type code nc
Source rdacarrier
500 ## - GENERAL NOTE
General note Revised edition of Business and administrative communication, [2015]
500 ## - GENERAL NOTE
General note About the Authors Kitty Locker Kitty O. Locker was an Associate Professor of English at The Ohio State University, where she taught courses in workplace discourse and research methods. She received her B.A. from DePauw University and her M.A. and Ph.D. from the University of Illinois at Urbana. She also wrote Business and Administrative Communication (6th ed., Irwin/McGraw-Hill, 2003), The Irwin Business Communication Handbook: Writing and Speaking in Business Classes (1993), and co-edited Conducting Research in Business Communication (1988). Her consulting clients included URS Greiner, Abbott Laboratories, the Ohio Civil Service Employees Association, AT&T, and the American Medical Association. In 1994?95, she served as President of the Association for Business Communication (ABC). From 1997 to 2000, she edited ABC?s Journal of Business Communication. She received ABC?s Outstanding Researcher Award in 1992 and ABC?s Meada Gibbs Outstanding Teacher Award in 1998. Jo Mackiewicz Jo Mackiewicz is a Professor of Rhetoric and Professional Communication at Iowa State University. She is the Co-Director of the Advanced Communication program, overseeing more than 200 sections of upper-division communication classes annually. Her research has been published in a range of journals, including Journal of Business and Technical Communication, Technical Communication Quarterly, IEEE Transactions on Professional Communication, and the WAC Journal. With Isabelle Thompson, she wrote Talk about Writing: The Tutoring Strategies of Experienced Writing Center Tutors. She also wrote The Aboutness of Writing Center Talk: A Corpus-Driven and Discourse Analysis and Writing Center Talk over Time: A Mixed-Method Study. Jeanine Aune Jeanine Elise Aune is a Senior Lecturer at Iowa State University, where she serves as the Advanced Communication Co-Director and the Coordinator of Learning Community English Links. Her work has appeared in the Journal of Natural Resource & Life Sciences Education, the WAC Journal, and the Journal of Microbiology & Biology Education. She has received several awards for her work with Iowa State?s learning communities, including the LAS Learning Community Leadership Award, and in 2017 she received the Outstanding Achievement in Teaching Award from her college. Donna Kienzler Donna S. Kienzler is a Professor Emeritus of English at Iowa State University, where she taught in the Rhetoric and Professional Communication program. As the Director of Advanced Communication, she oversaw more than 120 sections of business and technical communication annually. She was also an Assistant Director of the university?s Center for Excellence in Learning and Teaching, where she taught classes, seminars, and workshops on pedagogy; directed graduate student programming; and directed the Preparing Future Faculty program, a career-training program for graduate students and postdoctoral fellows. Her research focused on pedagogy and ethics.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and index.
505 ## - CONTENTS
Formatted contents note Part 1: The Building Blocks of Effective Messages 1 Succeeding in Business Communication 2 Adapting Your Message to Your Audience 3 Building Goodwill Part 2: The Communication Process 4 Planning, Composing, and Revising 5 Designing Documents 6 Communicating across Cultures 7 Working and Writing in Teams Part 3: Basic Business Messages 8 Sharing Informative and Positive Messages with Appropriate Technology 9 Delivering Negative Messages 10 Crafting Persuasive Messages Part 4: The Job Hunt 11 Developing Job Application Materials 12 Interviewing, Writing Follow-Up Messages, and Succeeding in the Job Part 5: Proposals and Reports 13 Creating Visuals and Data Displays 14 Writing Proposals 15 Writing Reports 16 Making Oral Presentations Appendices A Formatting Letters and Email Messages B Writing Correctly
526 ## - STUDY PROGRAM INFORMATION NOTE
-- 600-699
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Business communication.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Communication in management.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Mackiewicz, Jo,
Relator term author.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Aune, Jeanine Elise,
Relator code author.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Kienzler, Donna S.,
Relator code author.
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 1
e ecip
f 20
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS
Source of classification or shelving scheme
Item type BOOK
Classification part 651.7 L796 2019
Issues (borrowed), all copies 1
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Shelving location Date acquired Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Date checked out Price effective from Item type
          COLLEGE LIBRARY COLLEGE LIBRARY SUBJECT REFERENCE 2019-10-07 4693.00 1 651.7 L796 2019 CITU-CL-49761 2024-05-20 2024-01-30 2019-10-07 BOOK