Normal view MARC view ISBD view

Sergote, Jessie F.,

Total quality management : an introduction / Dr. Jessie F. Sergote. - x, 250 pages ; 23cm

Includes bibliographical references.

Chapter 1. Introduction to quality.--Chapter 2. Quality leadership.--Chapter 3. Customer satisfaction.--Chapter 4. Employee involvement.--Chapter 5. Behavior & communication in teams.--Chapter 6. Quality control management.--Chapter 7. Supplier partnerships.--Chapter 8. Quality & performance measurement.--Chapter 9. Quality tools.--Chapter 10. Quality management systems.--Chapter 11. Quality by design.--Chapter 12. Charting for quality.--Chapter 13. Real world application of TQM.

ISBN: 9786214272297

Subjects--Topical Terms:
Total quality management.

Dewey Class. No.: 658.4013