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Goetsch, David L.

Introduction to total quality : quality management for production, processing, and services / David L. Goetsch, Stanley B. Davis. - Second edition - xii, 660 pages : illustrations ; 24 cm.

Includes bibliographical references and index.

ISBN: 0132325217 9780132325219

LCCN: 96014795

Subjects--Topical Terms:
Total quality management.

LC Class. No.: HD62.15 / .G64 1997

Dewey Class. No.: 658.562