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Total quality management / Dale H. Besterfield ... [et al.]. - x, 445 pages : illustrations ; 25 cm.

Includes bibliographical references (p. 439-440) and index.

ISBN: 0130306517 0134338065

LCCN: 94037020

Subjects--Topical Terms:
Total quality management.

LC Class. No.: HD62.15 / .T6792 1995

Dewey Class. No.: 658