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Messner, Roberta L.

Increasing patient satisfaction: a guide for nurses / Roberta L. Messner, Susan J. Lewis - xvi, 255 pages ; 24 cm

ISBN: 0826192505

Subjects--Topical Terms:
Patients--Medical care--Handbooks, manuals, etc.
Nursing--Quality control--Handbooks, manuals, etc.

Dewey Class. No.: 610.7302